Frequently asked questions

The easiest way is a free, no-obligation on-site visit — arranged by phone, email or online request. Alternatively, we assess the scope from a detailed inventory list or a video survey and prepare your fixed-price quote, usually within 24 hours.

Yes. For long-distance or quick enquiries, a detailed inventory list or a video survey is enough. That way you receive a reliable, tailor-made quote even from a distance.

No. An enquiry is entirely non-binding. A binding contract only arises through mutual agreement — not from merely requesting a quote.

No, we do not charge a surcharge for moves at the weekend. Due to demand, however, early booking is recommended.

Yes. The visit is one of our exclusive services for our customers in and around Ulm and is, of course, free and non-binding.

In our experience about 15–20 minutes — depending on the scope of your move. We discuss the individual planning and possible additional services right away.

Yes. Via video call we go through your home together — ideal when things need to move fast or you are not on site.

For flexible dates, 2–3 weeks is enough. For specific weekends or during the summer months, as early as possible. If a no-parking zone is needed, at least 2 weeks beforehand.

We are happy to take care of it when the parking situation requires it. The cost depends on the location (municipality and effort) — we tell you the exact price in advance. The no-parking zone is set up 96 hours before the move.

As a rule, yes. Please note: re-applying for the no-parking zone incurs a fee that depends on the location. Same-day changes are unfortunately not possible.

Yes, each additional loading or unloading address means extra effort. The exact cost depends on the individual case — you receive it transparently in your fixed-price quote.

Book boxes (with a reinforced bottom), wardrobe boxes (with a hanging rail) and standard boxes. We deliver them to you and collect them again after the move.

Heavy enough that they can still be carried easily. Distribute the weight sensibly and pack heavy items at the bottom, light ones on top.

We bill packing material separately — just talk to us and we will provide everything you need. More on this under packing material.

Yes. On request, our team professionally packs your entire household and unpacks it again at the destination — including delicate items such as crockery, pictures and electronics. See packing service.

Yes, transports are carried out with the legally required transport insurance; extended coverage is possible on request. Details on the page insurance & safety.

Submit three quotes to your authority. After approval, on moving day you present the cost-acceptance form together with your ID for signature — we take care of the rest.

Yes. We carry out EU-wide moves, e.g. to Austria, France, Italy and Spain — nationally and internationally from a single source. More under international moves.

Yes, we store your goods dry, secure and flexibly — ideal for bridging the time between two moves. See storage.

Yes, from the flat and cellar to commercial premises — properly disposed of and handed over broom-clean. More on this under clearance.